POSITION SUMMARY
The Testing Services and Library Circulation Coordinator position serves as the primary testing administrator and is responsible for the oversight, coordination, and continuous improvement of testing services across Crowder College locations. This position manages testing systems, scheduling, compliance, and operations to ensure secure, efficient, and accessible administration of institutional and standardized examinations. This position collaborates with Information Services to maintain systems, ensures testing readiness across sites, and provides proctoring support as needed. They also provides support for library circulation, patron assistance, and public service functions, and assists with daily library operations to enhance student service and staff flexibility.

Essential Job Duties

• Coordinate and oversee daily Testing Center operations across all locations, including staffing, scheduling, appointment systems, testing volume, space utilization, equipment, and materials. 
• Administer and coordinate placement, certification, standardized, distance, remote, course-related, and other approved examinations; serve as a certified proctor and provide proctoring support as needed. 
• Serve as the primary administrator and functional owner of testing platforms, scheduling systems, and online registration tools, collaborating with Information Services and vendors to maintain and troubleshoot systems, software, and equipment. 
• Develop, implement, and maintain testing procedures that ensure compliance with institutional policies, accreditation requirements, Missouri state compliance, vendor standards, accessibility requirements, and testing security protocols. 
• Protect the confidentiality, security, and integrity of testing materials, credentials, records, data, and testing environments. 
• Coordinate appropriate testing accommodations in collaboration with Accessibility Services, faculty, and other departments. 
• Maintain required testing records and documentation; collect, analyze, and report participation, usage, and operational data to support compliance, planning, and decision-making. 
• Develop and maintain testing-related forms, instructional materials, procedures, and communications; recommend and implement improvements to testing processes, systems, and service delivery. 
• Support daily library circulation operations by providing customer service, checking materials in and out, responding to account inquiries, assisting patrons with library technology and equipment, and helping with opening and/or closing procedures. 
• Collaborate and cross-train with library staff to support testing, circulation, and special projects.
• Other duties as assigned

Required Knowledge, Skills & Abilities

·Bachelor’s degree in education or related field 

·Minimum of two (2) years of customer service or educational support experience 

·Strong organizational, analytical, and problem-solving skills 

·Ability to manage multiple systems, schedules, and processes 

·Attention to detail and commitment to confidentiality and security standards

Preferred Knowledge, Skills, and Abilities

·Master’s degree in related field preferred

·Experience in a community college setting

·Experience with confidential records and data management

·Experience coordinating standardized testing programs

·Familiarity with testing systems and registration platforms

·Experience working with Information Services or technical teams

 

Positions Supervised

• None

Working Environment

·Generally indoors in a normal office environment with minimal exposure to temperature changes, noise, dust, or chemicals.

·Normal college working hours with occasional adjustments involving evening and/or weekend work as required.

·Generally sedentary work involving sitting most of the time; some mobility within campus and light lifting of office or IT equipment.

·Frequent use of computers to input, access, and distribute information; close vision required for extended periods.

·The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical

• Generally sedentary work but will involve mobility within the campus and various sites.
• Light lifting and physical activities may be required occasionally. 
• Input, access and distribute information using computers.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; stoop, kneel, or crouch; and talk or hear.  Specific vision abilities required by this job include close vision.
• The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
CROWDER COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS POSITION DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS POSITION DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL JOB DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS POSITION DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED POSITION REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED INDIVIDUALS WITH A DISABILITY.